1. General

These terms and conditions ("Terms") apply between Lakeland Handelsbolag, organization number 916931-9093, ("Company", "we", "us") and the customer ("Customer") who uploads files or orders products via our website.

By uploading files, requesting a quote, or placing an order, the Customer accepts these Terms.

1. Custom-made products

All products manufactured by Lakeland based on the customer's uploaded CAD files, drawings, models, dimensions, or other specifications are custom-made products.

Since the products are manufactured according to the customer's individual wishes, the right of withdrawal does not apply according to Chapter 2, Section 11 of the Distance Contracts and Off-Premises Contracts Act (2005:59).

By placing an order, the customer confirms that:

• the product is manufactured according to the customer's own specifications,
• the customer understands that the product is custom-made,
• the right of withdrawal therefore does not apply to the current order.

2. Cancellation

Orders are handled automatically and production begins shortly after the order has been confirmed.

An order can only be cancelled before production has begun. If production has already started, the order cannot be cancelled or refunded.

3. Complaints

If the product is faulty, damaged upon delivery, or does not comply with the confirmed order, the customer has the right to complain about the product in accordance with applicable consumer legislation.

Complaints must be made within a reasonable time after the defect has been discovered.

For complaints, please contact us by email and include:

• order number,
• description of the defect,
• photo or video clearly showing the problem,
• name and contact details.

Email: info@lakeland.se

After the complaint has been reviewed, we may, depending on the circumstances:

• repair the product,
• manufacture a new product,
• offer a price reduction,
• or refund the purchase price in accordance with applicable law.

4. Complaints do not cover

The following typically do not constitute grounds for complaint:

• errors in uploaded CAD files or drawings,
• design flaws in the customer's design,
• incorrect dimensions or specifications provided by the customer,
• material choices made by the customer themselves,
• normal manufacturing tolerances,
• normal wear and tear,
• damages incurred through incorrect use or post-processing carried out by the customer or a third party.
  
  
  

5. Return of faulty goods

If a complaint is approved, we will inform the customer how the return should be carried out.

Products must not be returned without prior approval from us.

In the event of an approved complaint, Lakeland will cover any return shipping costs if this is required by applicable law or a special agreement.

6. Refunds

If the customer is entitled to a refund according to law or after an approved complaint, the refund will be made within 14 days from the date the complaint was approved or the returned product was received, whichever occurs last.

Refunds will be made using the same payment method used for the purchase, unless otherwise agreed.

7. Delivery

Normal delivery time is stated in connection with the order and is an estimate.

Delays may occur due to material availability, production capacity, or other circumstances beyond our control.

8. Contact

If you have questions about your order, complaint, or delivery, please feel free to contact us.

Email: info@lakeland.se